Last Updated: 09 June 2025

Welcome to Golden Housekeeper LTD. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.goldenhousekeeper.co.uk or use our Airbnb cleaning services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you.

1.1. Personal Data: When you request a quote, book a service, or contact us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

Full name

Email address

Phone number

Property address (for service purposes)

Payment details (processed by secure third-party payment processors; we do not store full credit card details)

1.2. Usage Data: We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.3. Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies (or Browser Cookies): A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Session Cookies: Used to operate our Service.

Preference Cookies: Used to remember your preferences and various settings.

Security Cookies: Used for security purposes.

2. How We Use Your Information

Golden Housekeeper LTD uses the collected data for various purposes:

To provide and maintain our Service.

To notify you about changes to our Service.

To allow you to participate in interactive features of our Service when you choose to do so.

To provide customer support.

To gather analysis or valuable information so that we can improve our Service.

To monitor the usage of our Service.

To detect, prevent, and address technical issues.

To manage your contract with us, including processing payments and bookings.

To send you marketing and promotional communications, if you have consented to receive them.

3. Storage of Data (Sisteme.io)

Please note that data submitted via forms on our website, including your Personal Data, will be securely stored within the Sisteme.io platform. Sisteme.io acts as our data processor, and we ensure that appropriate data processing agreements are in place to protect your information in compliance with UK data protection laws.

4. Legal Basis for Processing Personal Data (UK GDPR)

We process your Personal Data based on the following conditions:

Performance of a Contract: Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract (e.g., booking a service).

Consent: You have given us consent to process your Personal Data for one or more specific purposes (e.g., marketing).

Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests (e.g., service improvement, fraud prevention).

Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

5. Disclosure of Your Information

We may share your personal information in the following situations:

With Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes Sisteme.io for data storage and processing.

For Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfer: If Golden Housekeeper LTD is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

6. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights (UK GDPR)

In the UK, you have certain data protection rights. Golden Housekeeper LTD aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure (right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

The right to withdraw consent: If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@goldenhousekeeper.co.uk

By phone: 07423 391489