Last Updated: 09 June 2025

Please read these Terms of Service ("Terms") carefully before using the website www.goldenhousekeeper.co.uk (the "Service") operated by Golden Housekeeper LTD, Company Number: 16502368 ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Services Offered

Golden Housekeeper LTD provides professional cleaning services for Airbnb properties located in Berkshire, United Kingdom. Our core services include:

1.1. Scope of Services: We will provide general cleaning services as agreed, which may include a personalised Airbnb checklist. We are flexible and aim to keep your property guest-ready. However, if extra tasks are requested or there are more duties than usual, we may need to adjust the regular checklist unless additional hours are contracted.

This includes our primary service offerings:

Standard Turnaround Clean: Designed for regular guest rotation, ensuring the property is clean and ready for the next check-in. Specific details of what is included will be provided at the time of booking and in our checklists.

Deep Revitalisation Clean: Recommended periodically (e.g., every 2-3 months or after extended stays), this service involves a more comprehensive and detailed cleaning of the property, including areas and items not covered in the Standard Clean. Specific details will be provided at the time of booking.

2. Payment Terms

2.1. Payment Method: Payment can be made by bank transfer or another method previously agreed upon.

2.2. Payment Due Date: We kindly ask that payments be made on the same day as the service, to help avoid any confusion or oversights. This also helps us cover our weekly staff costs and other running expenses.

3. Scheduling & Cancellations

3.1. Client Notice: We kindly ask for 24 hours’ notice if a service needs to be cancelled or changed.

3.2. Cancellation Fee: If a cancellation occurs with less than 24 hours’ notice, we appreciate that no cancellation fee will be charged in this Airbnb version due to the dynamic nature of bookings.

3.3. Golden Housekeeper LTD Rescheduling: We may occasionally need to reschedule due to illness, emergencies, or unforeseen situations. In these cases, we will notify you as early as possible.

4. Property Access

4.1. Please ensure we can access the property on the scheduled day.

4.2. Missed Visit Fee: If we are unable to enter, we may charge a missed visit fee to cover lost time.

5. Liability & Damages

5.1. We treat every property with care and professionalism. If something is accidentally damaged, we will notify you immediately and resolve it fairly.

5.2. Pre-existing Damage: We are not responsible for any pre-existing damage.

6. Privacy & Confidentiality

6.1. We respect your privacy and never share your personal information or the details of your property, except as necessary for service provision or as required by law.

6.2. We handle any items carefully and only move things when necessary for cleaning.

7. Photos for Marketing

7.1. Sometimes we may take before/after pictures of cleaned areas (always avoiding any personal or identifying information). These may be used on our website or social media.

7.2. If you prefer we don’t, please let us know in writing.

8. Conduct of Team Members

8.1. We kindly request that clients do not offer private work or hire any of our team members independently. Our team is trained, trusted, and essential to the Golden Housekeeper LTD service. Thank you for supporting our structure and respecting our team policy.

9. Ending the Agreement

9.1. Either party may end this agreement with 15 days’ written notice.

9.2. All outstanding payments should be cleared before the final service.

10. Legal Jurisdiction

10.1. This agreement is governed by UK law.

10.2. Any disputes will be resolved within the UK legal system. However, we are always committed to resolving issues in a friendly and fair manner first.

11. Agreement Acceptance

By using our Service, you agree to these Terms. Instead of a physical signature, you can simply reply to an email from us stating that you agree with the service agreement, and we will then attach your response to the agreement.

12. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@goldenhousekeeper.co.uk

By phone: 07423 391489